Last updated: 10 September 2026
NatuDecor (“NatuDecor”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit natudecor.com.au, submit an enquiry, book a consultation, contact us, or otherwise interact with NatuDecor.
NatuDecor is based in Melbourne, Victoria, Australia. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. About NatuDecor
NatuDecor provides plant styling, interior styling, décor consultation, natural and sustainable material selection, space planning and related design services for residential and commercial spaces.
Our website may allow you to contact us, submit an enquiry about your project and book a NatuDecor Design Consultation.
Business name: NatuDecor
Location: Melbourne, Victoria, Australia
Website: natudecor.com.au
Email: [email protected]
Phone: 042 710 839
2. Information We Collect
Depending on how you interact with NatuDecor, we may collect personal information including:
- Your name
- Email address
- Telephone number
- Project or property information
- Information about your design preferences and requirements
- Information you provide through our enquiry or contact forms
- Information relating to consultation bookings
- Information contained in communications between you and NatuDecor
- Information you voluntarily provide about your home, office or other space
- Website usage information
- IP address
- Browser and device information
- Approximate location information
- Cookie and analytics information
We generally do not collect sensitive information unless it is reasonably necessary for our activities and permitted by law.
3. How We Collect Your Information
We may collect personal information when you:
- Visit our website
- Complete our contact or enquiry form
- Request information about our services
- Book or enquire about a design consultation
- Contact us by email or telephone
- Communicate with us about a project
- Provide information during a consultation
- Otherwise voluntarily provide information to us
We may also automatically collect certain technical and usage information when you use our website through cookies, Google Analytics and similar technologies.
Where reasonably practicable, we collect personal information directly from you.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Communicate with you about our services
- Understand your design requirements and preferences
- Arrange and provide consultations
- Prepare proposals or recommendations
- Provide plant styling and interior design services
- Manage client relationships
- Arrange appointments
- Process payments where applicable
- Improve our website and services
- Understand how visitors use our website
- Analyse website traffic and performance
- Maintain website security
- Prevent fraud, misuse or unauthorised activity
- Keep appropriate business records
- Comply with legal and regulatory obligations
- Protect our rights and legitimate business interests
We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.
5. Enquiry and Contact Forms
When you submit an enquiry through our website, we may collect the information you provide, such as your name, email address, telephone number and details about your project.
We use this information to respond to your enquiry and, where appropriate, communicate with you about NatuDecor’s services.
Please do not provide sensitive personal information through our website enquiry forms unless it is necessary for your enquiry.
6. Consultation Information
If you book or participate in a NatuDecor Design Consultation, we may collect information about:
- Your space
- Your lifestyle requirements
- Your design preferences
- Plants and greenery
- Colour preferences
- Material preferences
- Sustainability considerations
- Styling requirements
- Your proposed project
We use this information to provide a personalised consultation and to develop appropriate styling and design recommendations.
7. WordPress
Our website is built using WordPress.
WordPress and the plugins, hosting services and other technologies connected to our website may process certain technical information when you visit or interact with our website.
The exact information collected may depend on the WordPress configuration and plugins currently used by NatuDecor.
We take reasonable steps to ensure that services connected to our website are used appropriately and that personal information is handled in accordance with applicable privacy obligations.
8. Google Analytics
NatuDecor uses Google Analytics to understand how visitors use our website and to help us improve our website and services.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- How visitors arrived at the website
- Interactions with website content
- Browser and device information
- Approximate geographic information
- Technical information relating to website visits
Google Analytics may use cookies and similar technologies to collect this information.
We generally use analytics information to understand website traffic, visitor behaviour and website performance.
Google may process information collected through Google Analytics in accordance with Google’s applicable privacy policies and terms.
You can manage or disable cookies through your browser settings. Certain website functionality may be affected if cookies are disabled.
9. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website recognise your browser and remember certain information.
NatuDecor may use cookies to:
- Operate website functionality
- Remember preferences
- Maintain website sessions
- Improve website security
- Understand website traffic
- Analyse website performance
- Improve user experience
- Support Google Analytics
You can generally control cookies through your browser settings.
10. How We Share Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
- Website hosting providers
- WordPress-related service providers
- Website plugin providers
- Google Analytics and related analytics services
- IT and technology providers
- Payment providers, where applicable
- Professional advisers
- Contractors or service providers assisting with a project, where appropriate
- Government agencies, regulators or law enforcement where required or authorised by law
We do not sell your personal information.
We only disclose personal information where there is a legitimate business, operational or legal reason to do so.
11. Overseas Disclosure
Some third-party service providers used by NatuDecor may store or process information outside Australia.
For example, Google may process information associated with Google Analytics using infrastructure or service providers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the disclosure is handled appropriately and in accordance with applicable privacy obligations.
12. Payment Information
Where you make a payment to NatuDecor, payment information may be processed through a third-party payment provider.
NatuDecor does not intend to store complete payment card details on its website.
The payment provider may collect and process your payment information in accordance with its own privacy policy and terms.
The specific payment provider used may vary depending on the payment method available at the time.
13. Information Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, secure systems, authentication procedures and other technical and organisational safeguards.
However, no website or electronic transmission method can be guaranteed to be completely secure.
If we become aware of a data breach involving personal information, we will take appropriate steps in accordance with applicable laws.
14. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Provide our services
- Maintain client records
- Respond to enquiries
- Manage consultations
- Maintain business and financial records
- Resolve disputes
- Meet legal and regulatory requirements
- Protect our legitimate business interests
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
15. Access to Your Personal Information
You may request access to personal information that NatuDecor holds about you.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to your information.
In certain circumstances, we may be permitted or required by law to refuse access. Where appropriate, we will explain the reason for any refusal.
16. Correction of Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct the information where appropriate.
17. Direct Marketing
From time to time, NatuDecor may contact you about our services, consultations, projects, updates or other information that may be relevant to you.
Where required by law, we will obtain appropriate consent before sending direct marketing communications.
You can request that we stop sending marketing communications at any time by contacting us.
18. Third-Party Websites
Our website may contain links to third-party websites, including websites belonging to suppliers, manufacturers, design brands or other service providers.
NatuDecor is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
19. Photography and Project Information
NatuDecor may photograph completed projects or spaces for portfolio, website, social media or marketing purposes.
Where photographs or other information could reasonably identify you, your private residence or other personally identifiable information, we will seek appropriate permission before using that material for promotional purposes where required.
If you do not wish your project or property to be photographed or used for promotional purposes, please let us know.
20. Children’s Privacy
Our website and services are not directed specifically at children.
We do not knowingly collect personal information from children where such collection is not appropriate or authorised.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
21. Anonymity and Pseudonymity
Where reasonably practicable, you may interact with NatuDecor anonymously or using a pseudonym.
However, this may not be possible where we need your information to respond to an enquiry, arrange a consultation, provide our services, process a payment or comply with a legal obligation.
22. Privacy Complaints
If you believe that NatuDecor has mishandled your personal information or breached applicable privacy obligations, you may make a privacy complaint.
Please contact us:
NatuDecor
Email: [email protected]
Phone: 042 710 839
Location: Melbourne, Victoria, Australia
Please provide sufficient information for us to understand and investigate your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our website
- Our services
- Technology we use
- Third-party service providers
- Privacy laws and obligations
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
24. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
NatuDecor
Melbourne, Victoria, Australia
Email: [email protected]
Phone: 042 710 839
Website: natudecor.com.au
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.
© 2026 NatuDecor. All rights reserved.